The “Community Pharmacy Epidemic Prevention Journal” of the College of Pharmacy, Taipei Medical University, of 2020
Source: College of Pharmacy
Published on 2020-06-08
During the COVID-19 pandemic, the Taiwanese government has planned comprehensive epidemic prevention measures.
Among the measures, the most outstanding policy was the implementation of the mask-rationing plan. The advanced prevention concepts have enabled the people of Taiwan to continue with their normal life during the epidemic, and the credit should be attributed to the pharmacists who helped realize the mask-rationing plan.
150 juniors from the School of Pharmacy of the College of Pharmacy of our school physically participated in the realization process of the “mask-rationing plan”, starting from scratch. During the internship in the community pharmacies from January to February, 2020, the excellent medical energy of the community pharmacists, their continuous improvement in operation process, and the provision of knowledge on epidemic prevention and medication were experienced. Besides, our student pharmacists also participated in this epidemic prevention battle with their knowledge and skills.
Thoughts of the student pharmacists participating in the “mask-rationing plan”:
How do we help alleviate the anger of people who are not able to buy masks? We should clearly explain to them the time and process of mask ration at the pharmacy, listen to their opinions on the policies and advice on our process, try to keep cool, and respond to them kindly. Despite receiving more than 10 or 20 phone calls per day inquiring about alcohol, masks, and hand sanitizers, we should still respond to these calls with patience. After these few weeks of experience, I have become smoother and more mature.
Heart-warming words will turn into our constant motivation, helping us persevere with our mission. This epidemic prevention policy has not only helped promote the image of pharmacists, but also let the battling image of community pharmacists become part of the history in which Taiwanese people jointly combat the epidemic. It builds a bridge between the community pharmacies and the public, and demonstrates the functionality of community pharmacies to the public! Yes, the mask-rationing plan indeed increases the burden of pharmacists, and there are some hardships that only pharmacists can realize. Nevertheless, as long as there are less confirmed cases in Taiwan, our lives will have more protection.
During the internship, I experienced the overflowing warmth in Taiwan. On this day, when the last pack of masks was sold, an old lady turned up. She was a frequent visitor to our pharmacy, and due to Parkinson’s disease and stroke sequelae, she often had to visit hospitals. When she heard that the masks were sold out for that day, her helplessness was obvious. But there was nothing we could do as we had just sold out the 200 hundred masks to the masses and did not keep any of them for ourselves. The person who bought the last pack of masks saw this; he quietly put a mask he just bought into the old lady’s hands. His action warmed the hearts of the entire pharmacy.
In this difficult period, I seem to be tugged by two emotions. Hearing a thank-you from the people makes my mouth corners rise unconsciously. On the other hand, I feel lost when facing the urgency and anger of the people. During the period of epidemic prevention, I realized the essence of being pharmacists of community pharmacies. Some people doubted or distrusted us, but others appreciated us. No matter how many people are thankful for us, the warm words, along with their significance, their weight, and the heart they represent, are far more powerful than the negativeness we fear.
When people queued up for masks, the pharmacist sent two of us, the interns, to teach them about the safety of medication. This approach increased our courage and made us understand the role of a pharmacist in a community pharmacy. At the same time, it also allowed us to see the reactions of different people to the epidemic situation and government policies, and helped us understand that there are indeed many divergent opinions in the world. In this critical period of epidemic prevention, we must uphold fairness, justice, and openness, so that we do not harm the rights of other people.
The irrational demands of the people may seem absurd, but behind this, there is more uneasiness and panic. People’s information sources are mostly from the media; therefore, apart from swiping NHI cards and distributing masks, it is even more important that pharmacists convey the correct medical knowledge so that the general public can build correct medical concepts and have the ability to discern the information of the media!
This is the first time I had such a deep connection with a medical event. We, who usually sit around the podium and listen to lectures, have also begun to collect information and deliver to the public. During the process, we also observed social issues that may be encountered in pharmacies, such as resources unable to be allocated to the people most in need, non-transparent information creating panic in the general public, as well as what consideration policy makers have and how we can carry things out smoother. All these reflections made me realize that I am more capable of giving back to the society than I thought, and also equipped with the knowledge to make contributions to the society.
This event made me realize that community pharmacies in Taiwan have reached a certain number and distribution scale. The services provided by community pharmacies are extremely diverse, and they are also actively involved in the promotion of public health. Community pharmacies’ influence and importance in the society can’t be underestimated, which has a considerable development potential. Once the epidemic is alleviated, the government should accelerate the policy of “Separation of Dispensing Practice from Medical Practice” or other policies that are able to create a win-win situation for the society. It is hoped that more pharmacists will participate in community NHI-contracted pharmacies or help enhance the functionality of community pharmacies. During the internship, this event also ignited my awareness of being a member of the medicine industry. I think I should equip myself with the sensitivity to medical, epidemic and new policy information, as well as the ability to effectively use correct channels and tools to grasp the latest information. Moreover, I need to strengthen my crisis response capabilities as well.